Shipping & Returns
Most orders leave quickly. If something arrives wrong or damaged, we handle it — with an RMA first so the package isn’t turned away at the door.
Shipping in the U.S.
Orders to the 48 contiguous United States usually ship within two (2) business days.
Shipping to Canada & Australia
We ship to Canada and Australia. International orders typically take an extra three to four business days to leave. Transit time depends on where you are; delivery is often about fourteen (14) business days.
Damage in transit
Report shipping damage within 48 hours of delivery. Units damaged in transit — or defective — are picked up and replaced at no charge. We can’t resolve it the same day; a replacement usually arrives within about a week.
Returns need an RMA. You have 30 days. Do not ship anything back without an RMA number on the label. Unauthorized returns are refused and sent back to you.
Return for exchange
Changed your mind or want a different model? You pay return shipping.
Brand-new, never-opened items exchanged for another model: no restock fee.
If the stereo has been installed — even briefly — we review it case by case. A restock fee of 5% to 20% may apply.
Return for refund
You pay return shipping.
Unopened, uninstalled: usually a 5% to 10% restock fee.
Packaging opened or removed: a restock fee of 5% to 20%.
Navigation retrofit kits
These kits are non-refundable. If you ordered the wrong kit and have not installed the stereo or touchscreen, we can exchange it for the correct kit. You pay return shipping, a 5% to 10% restock fee, and any price difference.
Need an RMA?
Call 1-208-906-8213 Monday–Friday, 9:00 a.m.–5:00 p.m. EST, or use our contact page. Have your order number ready.